susan hanley llc
About Susan Hanley
Sue Hanley is the founder and president of Susan Hanley LLC. For more than five years, Sue and her associates have helped clients deliver successful Microsoft® SharePoint® portal and collaboration solutions that enable them to reduce the time it takes to deliver projects, work more effectively with partners, share and reuse knowledge and best practices, and reduce the “time to talent” for new employees. More importantly, these successful solutions have a flexible and maintainable information architecture, an effective governance plan, a realistic plan for measuring results, and reflect a design and implementation strategy that promotes user adoption.

Before forming Susan Hanley LLC, Sue led the Portals, Collaboration, and Content Management practice at Dell Professional Services (formerly Plural, Inc.). Sue joined Plural (which was acquired by Dell in 2003) after more than 18 years of consulting experience at American Management Systems, Inc. (AMS). In 1995, she became the first Director of Knowledge Management for AMS, a position she held for five years. Sue Hanley also helped develop AMS’s knowledge management consulting practice. Prior to establishing the AMS Knowledge Centers, she was a project manager and business analyst on a variety of consulting engagements. Her areas of expertise include information architecture, knowledge management, governance, user adoption, and systems development life-cycle methodology.

Sue is a recognized expert in the design, development and implementation of successful portal solutions, with a specialization in Microsoft SharePoint. She is a frequent writer and speaker on the topic of building effective collaborative portals, portal governance, user adoption and information architecture, as well as building communities of practice and measuring the value of knowledge management investments. In September 1997, she was recognized by Consultants News as one of the key “knowledge leaders” at major consulting firms. She has presented top-rated presentations at many conferences in the U.S. and Europe. Her byline articles have appeared in Knowledge Management Review, Management Consultant International, DM Review, Information Week, and The Cutter IT Journal. She is also a featured author in the books Knowledge Management and Virtual Organizations (2000), Knowledge Management: The Foundation for Electronic Government (2001), the Handbook of Knowledge Management (2002), and Knowledge Management Tools and Techniques (2004). Sue is also a primary author of the Metrics Guide for Knowledge Management Initiatives published by the U.S. Department of the Navy CIO. This document has been widely distributed around the world and has become the foundation for knowledge management metrics programs at many organizations in the public and private sector. Sue is a co-author of Essential SharePoint 2010: Overview, Governance, and Planning and Essential SharePoint 2007: Delivering High Impact Collaboration and blogs about SharePoint and collaboration for NetworkWorld.com.

Sue Hanley has an MBA from the University of Maryland at College Park and a BA in Psychology from Johns Hopkins University. She is a founding member of the Northern Virginia KM Roundtable and the Queens University KM Forum. She served on the Board of Governors for the Syracuse University School of Information Studies and the Board of Governors for the George Washington University Institute for Knowledge Management. Sue is a former member of the Board of Directors for Women in Technology, for which she co-chaired the Senior Executive Women’s Special Interest Group. She also served as a member of Microsoft's Partner Advisory Council for Portals and Collaboration.