About Susan Hanley

Susan Hanley is the founder and president of Susan Hanley LLC. For more than seventeen years, Sue and her associates have helped her clients deliver successful SharePoint and Microsoft 365 intranet and collaboration solutions that enable them to reduce the time it takes to deliver projects, work more effectively with partners, share and reuse knowledge and best practices, communicate and collaborate, and reduce the “time to talent” for new employees. More importantly, these successful solutions have a flexible and maintainable information architecture, an effective governance plan, a realistic plan for measuring results, and reflect a design and implementation strategy that promotes user adoption. Sue’s client list includes companies of all sizes, including many of the Fortune 500 along with some of the world’s leading academic, professional services, and not-for-profit organizations.

Before forming Susan Hanley LLC, Sue led the Portals, Collaboration, and Content Management practice at Dell Professional Services (formerly Plural, Inc.). Sue joined Plural (which was acquired by Dell in 2002) after more than 18 years of consulting experience at American Management Systems, Inc. (AMS). In 1995, she became the first Director of Knowledge Management for AMS, a position she held for five years. Sue Hanley also helped develop AMS’s knowledge management consulting practice. Prior to establishing the AMS Knowledge Centers, she was a project manager and business analyst on a variety of consulting engagements. Her areas of expertise include information architecture, knowledge management, governance, user adoption, and business value metrics.

Sue is a recognized expert in the design, development and implementation of successful portal solutions, with a specialization in Microsoft SharePoint. Since 2015, Sue has been recognized as a Microsoft MVP for M365 Apps and Services (formerly Office Apps and Services). She is a frequent writer and speaker on the topic of building effective collaborative portals, portal governance, user adoption and information architecture, as well as building communities of practice and measuring the value of knowledge management investments. She has presented top-rated presentations at many conferences in the U.S. and around the world. Her byline articles have appeared in Knowledge Management Review, Management Consultant International, DM Review, Information Week, The Cutter IT Journal, and Business Information Review. Sue is the co-author of Essential SharePoint 2007: Delivering High Impact Collaboration, Essential SharePoint 2010: Overview, Governance, and Planning, and Essential SharePoint 2013: Practical Guidance for Measurable Business Results and writes the Essential SharePoint blog for Computerworld.com. She is also a featured author in the books Knowledge Management and Virtual Organizations (2000), Knowledge Management: The Foundation for Electronic Government (2001), the Handbook of Knowledge Management (2002), and Knowledge Management Tools and Techniques (2004). Sue is a primary author of the Metrics Guide for Knowledge Management Initiatives published by the U.S. Department of the Navy CIO. This document has been widely distributed around the world and has become the foundation for knowledge management metrics programs at many organizations in the public and private sector.

Sue has an MBA from the University of Maryland at College Park and a BA in Psychology from the Johns Hopkins University. She is a founding member of the Northern Virginia KM Roundtable and the Queens University KM Forum. She served on the Board of Governors for the Syracuse University School of Information Studies and the Board of Governors for the George Washington University Institute for Knowledge Management. Sue is a former member of the Board of Directors for Women in Technology, for which she co-chaired the Senior Executive Women’s Special Interest Group. She also served as a member of Microsoft's Partner Advisory Council for Portals and Collaboration.